The other night I dreamed that I was writing a blog post
with the title “No one wants to be free”. When I woke up, I realized that it
was the perfect title for a rambling series of posts originally inspired by a
NY Times article calling attention to the fact that so many people, especially
creative ones, are expected to provide free content to feed the insatiable
appetite of the internet and entertain that segment of the public that wants to
do nothing but sit back like semi-conscious zombies and consume the content of other
people’s brains.
Contrary to the title, some of us (including readers of this blog!) do want to be free to
create according to our own vision, whether it be perfume, writing, visual art,
music, or even science. The price of this freedom is often doing what we do for
free, or at least from the precarious perch of a free-lance existence or a
demanding day job.
As an independent perfumer, I’m fortunate not to have to be
constrained by a wealthy corporation’s miserly budgets and explicit briefs to
make conservative-trendy fragrances that smell familiar to mass-market
consumers. I don’t have to make perfumes for detergents or deodorants. If I
want to buy expensive osmanthus absolute, I can do so and use it to my heart’s
content, and if I want to make a perfume that doesn’t smell like anything else
in existence, I can do that, too.
I’m fortunate to have reached a position where I make enough
through sales to continue to finance my creative experiments, even as my
production capacity grows and sucks up larger and larger amounts of materials.
I may not make a living as a perfumer, but at least I break even. This year I
even had a little extra to buy myself an expensive treat for my birthday.
The thing that has set me off on my latest rant was finding
yet another bug in Blogger. I wanted to do a new post on Arabian perfumes, but
needed to know where I last left off. The search function in Blogger doesn’t
work! I type in a search term and nothing happens. I sent Google feedback
through the window that seems to be there for the sole purpose of directing
complaints to an automatic deletion system. Do I feel better for having vented?
No, I don’t, because I know it was futile.
Instead of tech support, Google has forums where users can
post their complaints and have them addressed by other users. This means that
Google has a lot of geek wannabes working for nothing, spewing out html
workarounds for Blogger’s many bugs. Google doesn’t have to pay a penny for
tech support personnel because these people provide it for free. The advice that users post may be inaccurate,
incomplete, incomprehensible, irrelevant, or it might actually work, which is
about the same level of help one would get from many “professional” tech
support people. However, I really resent having to rely on self-appointed free
workers for information and services that should be provided by the company. Google
isn’t the only guilty party. It seems that more and more companies hide behind
a firewall of anonymity while allowing customers to discuss problems among
themselves and, if they’re lucky, stumble upon solutions.
Apparently the Blogger search function problem has been
going on sporadically for a year or more without any resolution, but with
extensive discussion on the users’ forum. Maybe it’s time to finally move on to another
platform, even though I’d probably lose a lot in the process. If anyone has
made a successful switch from Blogger to Wordpress with no loss, I’d like to hear about it.
I’m eternally optimistic but profoundly cynical, so I would
like to think Wordpress is better, but expect that it has its own set of
problems, most likely similar to those of Blogger, especially a lack of real
tech support.
[Painting of frustrated writer by Leonid Pasternak; zombie, osmanthus, and chain-gang images adapted from Wikimedia]